Tech support and refund scams
How a fake refund can take over your computer and your decisions
A made-up purchase can lead to a fake support desk, remote access, and pressure to move money. Learn where to break that chain before a stranger gains control.
An unexpected order notice is a reason to check your account, not to call a number in the message or let a stranger control your computer.
The Associated Press reported in July 2024 that William Bortz, an 80-year-old San Diego resident, lost nearly $700,000 after a false Amazon-order story led to a fake refund center, altered bank statements, and instructions to align his accounts. The caller made dozens of calls and at one point took control of Bortz's computer.
A refund story can become a moving target
The first message gives you a problem to solve: a purchase you do not recognize. The next person may claim that a refund went wrong, that your bank is involved, or that a computer scan found a threat. Fake screens and paperwork can make an invented problem feel measurable. Remote access lets the caller direct what you see and what you do next.
The pace matters. Several callers, repeated explanations, and a growing list of errands can keep you reacting instead of checking the first claim. A convincing display is still not proof that a purchase, refund, or investigation exists.
Keep control of the device and the contact
Do not call a support number from an unexpected pop-up, text, or email. Open the retailer's app or type its known website address yourself to check for an order. If you need support, find the contact details on the company's official site. A real technology company will not unexpectedly demand remote access to fix a warning it sent you.
If you allowed access, stop the remote-access session and get help securing the device from a person you trust. From a different device, change exposed passwords and contact your bank if you entered account information or moved funds.
Move quickly through trusted channels
If money left your account, call your bank or payment provider right away using the number on your card or its official app. Ask whether the payment can be stopped or challenged. Keep the messages and transaction records, and report the scam to the FTC.
The goal is not to solve the fake emergency while the caller is still on the line. It is to regain control, verify what actually happened, and let the real companies respond through channels you chose.
Practical lessons
Check a suspicious order in the retailer's app or website, reached independently.
Do not give an unexpected caller remote access to your computer.
If you shared access or sent money, contact your bank and secure accounts through trusted channels immediately.
Original sources
The Chicago Tribune item is Associated Press reporting. This case summary follows AP's account of Bortz and his family.
- Scammers are swiping billions from Americans every year. Worse, most crooks are getting away with itChicago Tribune (Associated Press)Associated Press reporting; syndicated by the Tribune.Open original source
- Scammers are swiping billions from Americans every year. Worse, most crooks are getting away with itAssociated PressOpen original source
- How To Spot, Avoid, and Report Tech Support ScamsFederal Trade CommissionOpen original source
- What To Do if You Were ScammedFederal Trade CommissionOpen original source
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